Public Notice of Personal Information Protection Law

Public Notice of Personal Information Protection Law

1. Principles of using personal information

  • Purpose of use (Article 18 paragraph 2 of the law) in the case where the customer obtains personal information directly from the customer by written letters etc. (including those by electromagnetic methods such as homepage or e-mail, hereinafter referred to as "document, etc.")
    • When the Company acquires the personal information stated on the written etc. directly from the customer, we will clearly indicate the purpose of use each time.

2. Matters to be put in a state that can be known by himself with respect to possessed personal data (Article 24, paragraph 1 of the law)

  • (1) Personal data held by the Company will be used in the business specified below.
    • ① Railway business
    • ② Bus business
    • ③ Real estate sales and leasing business
    • ④ Business such as sightseeing, leisure
    • ⑤ Management of hotels, inns and restaurants
    • ⑥ Travel industry
    • ⑦ Services industries such as information processing
    • (8) Any other incidental work related to the preceding items
  • (2) Purpose of use of our own personal data is as specified below.
    • ① Proper suggestions related to goods and services, to provide information
    • ② To respond to inquiry contents and request for information, for sending and management
    • ③ To respond to customer's opinion, request and subsequent improvement on service improvement
    • ④ To create basic data and statistical data that can not identify individuals such as customer trend analysis
    • ⑤ Notice of winning prize, public offering of works, campaign etc winning notice, for sending a reward etc.
    • ⑥ Conclusion of contract with business partners, implementation and implementation after contract
    • ⑦ For the creation and management of shareholder data based on various laws and regulations and distribution and management of shareholder special offerings
    • (8) Administrative contact of found items generated in each business, identity verification when there is a request for refund of tickets, user confirmation of tickets etc. required by our company, and other measures in accordance with the regulations in the transportation business.

3. About third-party provision of personal information (Article 23 paragraph 2 of the law)

  • (1) We will properly manage personal information acquired from customers and will not provide it to third parties without obtaining prior consent from customers.
  • (2) Personal data held by the Company will be used in the business specified below.
    • ① According to laws and ordinances
    • ② When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the person himself / herself.
    • ③ When it is particularly necessary for improving public health or promoting healthy fostering of children and it is difficult to obtain the consent of the person himself / herself.
    • ④ In cases where it is necessary for a national institution or a local public entity or a person receiving a consignment to cooperate in carrying out the affairs prescribed by laws and regulations, by obtaining the consent of the principal, in carrying out the affairs When there is a danger of hindering.

4. Matters concerning procedures etc. to respond to requests for disclosure etc. (Article 29 of the law)

  • (1) In requesting disclosure etc., please specify the targeted personal data to be retained. Please note that personal information corresponding to the following is not subject to disclosure. Also, if you decide not to be subject to disclosure, I will notify you with a statement to that effect and a reason.
    • In the case that the subject of disclosure does not fall under "retained personal data", for example, it is scheduled to be deleted within 6 months
    • When the person can not confirm such as the address stated on the application form, the address stated in the document for identity verification, the registered address of our company does not match
    • In case of not being able to confirm proxy authority on application by proxy
    • When there is a deficiency in the prescribed application documents
    • When there is a risk of harming the life, body, property or other rights and interests of the person himself or a third party
    • When there is a risk of violating other laws and ordinances
    ※ Furthermore, if we stop / delete usage, we may be unable to provide services according to your request depending on the case.
  • (2) When submitting "Request for Disclosure, etc" (Form) etc. to be submitted for "Request for Disclosure, etc." When submitting "Request for Disclosure etc.", please print out the following application form, fill in and imprint the prescribed matter, Please enclose the document for confirmation and mail it to the following address.
    • Application form prescribed by our company
      • Disclosure of "retained personal data", correction, suspension of use, deletion application form
    • Documents for identity verification
      • Driver's license, passport, various health insurance cards, various pension books, various welfare notebooks, family register extract, basic resident register card, copy of resident's card
  • (3) Disclosure by Disclosure etc
    Where a person seeking disclosure etc. is an agent who has been delegated by the principal or a legal representative of an underage adult or an adult ward or asking for disclosure etc., the documents specified in (2) In addition to this, please enclose the following (① or ②).
    • In case of legal representative
      • 法定代理権があることを確認するための書類(戸籍謄本等) 1通
      • 法定代理人本人であることを確認するための書類(法定代理人の運転免許証、パスポート等の写し) 1通
    • In the case of an agent by delegation
      • 委任状 1通
      • 本人の印鑑証明 1通
  • (4) Commission of "Request for disclosure etc." and its collection method
    • ① In case of request for disclosure request and notice of purpose of use
      1回の申請ごとに、手数料 500円
      Please enclose the 500 yen worth of money order in the application form.
      ※ When the fee is insufficient, when the fee is not enclosed, or when you pay with securities other than postal order, we will contact you so, but we will apply again by postal money order It will be. In any case, we will return the complete set of documents you submitted. Please note that the fee will not be returned.
    • ② In case of correction / deletion / suspension request
      The fee for the case of requesting correction, deletion, or suspension of use after identifying retained personal data is free. If it is not possible to specify, we will return the complete set of documents you submitted. Please submit again after specifying your personal data.
  • (5) Where to submit a request for disclosure etc.
    〒403 - 0017
    Shin-nishihara 5-2-1, Fujiyoshida City, Yamanashi Prefecture
    富士急行株式会社 総務部
  • (6) How to respond to 'Request for disclosure etc.'
    We will reply in writing to the applicant's written application address. In addition, we will return within four weeks from the day we confirmed what we have accepted in principle.
  • (7) "Purpose of use" of personal information acquired concerning request for disclosure etc.
    Personal information acquired in accordance with the request for disclosure etc. shall be handled only within the scope necessary for requesting disclosure etc. Documents submitted will be discarded in an appropriate manner without delay after the reply to the request for disclosure etc. is completed.

4. Matters concerning the reception desk of "complaint" (Article 24, paragraph 1, Item 4 of the Act, Article 5 of the Enforcement Order, Article 31 of the Act)

  • (1) By telephone
    富士急行株式会社 総務部 個人情報お問い合わせ窓口担当
    (Saturdays and holidays from 9:00 am to 6:00 pm, excluding public holidays)
  • (2) By postal mail
    〒403 - 0017
    Shin-nishihara 5-2-1, Fujiyoshida City, Yamanashi Prefecture
    富士急行株式会社 総務部 個人情報お問い合わせ窓口担当
  • (3) About us
    ※ Please understand that we can not receive inquiries etc. directly from you.

5. Matters concerning operator information


1-55-7 Hatsudai, Shibuya-ku, Tokyo
(Saturdays and holidays from 9:00 am to 6:00 pm, excluding public holidays)

● There is currently no authorized personal information protection organization to which the Company belongs.
● We will revise and announce the contents of this announcement matter as necessary.